Price Match Policy

Prima Restaurant Equipment: Price Match Guarantee

Welcome! Prima Restaurant Equipment is delighted that you are researching the best deals on Quality Restaurant & Food Preparation Equipment before you make a purchase. We work hard to earn your trust by protecting your privacy, making clear our policies on correct terms of use, and being a leader in customer service by providing a no-hassle shipping policy, no-hassle return policy, and a one of a kind Price Match Guarantee, as detailed below. We’ve put these policies in place to provide you with the best online buying experience at the best price.

Here is how our price match guarantee works: if you find a better total price on an item from any other retailer we will match it (subject to our review process).

Price Match Guarantee Review Process:

1. We will compare the total price of an item, which will be calculated to include all shipping and handling charges, taxes, and fees. This ensures we are comparing apples to apples. In order to best compare our products (which typically ship free-of-charge) with our competitors’ products (which may or may not ship free-of-charge), we need to factor in the freight cost where applicable to determine if a competitor’s total sale price for an item is actually less than our advertised price. Sales tax and fees are handled the same way. Once the total price is calculated, we will beat the lowest valid competitor’s total price by one percent.
2. We will require documentation of a lower price in order to exercise our Price Match Guarantee. The quotation must address all costs, including shipping, handling, sales tax, and additional fees. Quotations will be accepted by mail, email, or fax, and may contain either the full quotation in print or a link to a competitor’s website where the final price may be ascertained by one of our customer service team members.
3. We will research the quotation to ensure its validity once documentation has been received. In the off-chance the total price is better than our advertised price, the customer service team member who is handling your order will adjust the price of the item to reflect the competitor’s total price (as determined by our customer service team member) less one percent.
4. We reserve the right not to honor a price match if any of the following conditions are met:
   1. The competitor is deemed an unreliable source (e.g., not an authorized dealer or distributor for the manufacturer of the item, not an actively maintained website, etc.).
   2. The competitor is deemed not to be a direct competitor (e.g., auction and auction-style sites, including, but not limited to, eBay, penny auction sites, etc.; conglomerate sites, including, but not limited to, Google Products Search, Price Grabber, etc.; or free-for-all directory listing sites, including, but not limited to Craigslist, etc.).
   3. The manufacturer of the item has published a price increase within 30 calendar days of the date on which the Price Match Guarantee is exercised.
   4. The item we advertise is not an exact match with the competitor’s item (e.g., different model number or SKU, different condition, different age in inventory, different production revision, etc.).
   5. The origin or destination address for the item is outside the 48 contiguous United States of America
   6. The competitor’s primary location is outside the 48 contiguous United States of America.
5. In the rare instance that we cannot beat a competitor's price without taking a loss, we will offer to sell the item at cost plus shipping, taxes, etc.

We hope that you enjoy your visit to Prima Restaurant Equipment, if you have any questions on this price match guarantee policy then please contact us at:

• (888) 810-5043
• sales@prima-restaurant-equipment.com
• http://prima-restaurant-equipment.com
• Prima Restaurant Equipment
• 4603 Poplar Level Rd
  Louisville, KY 40213